The Natureabreath Oil Guarantee
We want you to love how our oils feel on your skin and hair. If you do not, we have a simple return process.
Standard return window: 30 days from delivery
What can be returned:
- Unopened bottles with safety seal intact
- Opened bottles if you tried the oil once and had a reaction (we will ask for a brief description to improve our formula)
What cannot be returned:
- Bottles more than half used
- Products purchased more than 60 days ago
- Gift cards
- Final sale items (clearly marked at checkout)
How to return an oil:
- Email us your order number and which oil(s) you want to return
- Tell us briefly why (optional but helpful — “too strong,” “did not absorb,” “scent not for me”)
- We will send you a return label. The cost of the label will be deducted from your refund unless the return is due to our error
- Pour any remaining oil into the trash (do not pour down the drain). Recycle or discard the glass bottle
- You do not need to ship the bottle back. Yes, really. We trust you.
Why we do not require return shipping of bottles:
Oil in transit can leak. Glass breaks. Return shipping is expensive. Instead, we ask you to dispose of the oil responsibly. This policy applies only to returns — not to warranty claims for damaged products (see below).
Refund timing:
Once you email us that you have disposed of the oil, we issue a refund within 2 business days. Refunds go to your original payment method. Original shipping costs are not refunded.
Damaged or leaking bottle on arrival:
If your bottle arrives broken or leaking:
- Take a photo of the bottle inside its packaging
- Email us the photo within 48 hours of delivery
- We will ship a replacement bottle the same day at no charge to you
- No need to return the damaged bottle — safely wrap and discard it
Wrong oil shipped:
If you ordered Hair Oil but received Body Oil (or any other mismatch), we will:
- Refund you fully OR send the correct oil (your choice)
- Let you keep the incorrect oil at no charge
Exchanges (scent swapping):
We do not offer direct exchanges. If you want a different scent, return the original bottle using the process above (dispose and notify us), then place a new order.
Subscription or recurring orders:
If you have a subscription, you may skip, pause, or cancel anytime from your account dashboard. Refunds for subscription charges already processed follow the same 30-day window from the charge date.